PR photo for Ryan One to use scaled uai

Ryan Barrett, Customer Service Director


Edale British manufacturers and engineers of world-class, tailor-made flexographic printing and converting solutions are delighted to announce that Ryan Barrett, former Edale Customer Service Manager, re-joins Edale Ltd.

Ryan Barrett, Customer Service Director comments: “Having taken a time-out for personal reasons, I’m delighted to have the opportunity to re-join the Edale team as Customer Service, Director.

The past 18 months have highlighted more than ever the need for a high level of personal contact with our customers.  I look forward to reconnecting with customers ‘old and new’ and building on Edale’s strong partnerships so that we can strive to provide the highest level of service possible.

James Boughton, Managing Director comments: “The Edale approach has always been to strive to give a personalised service at every level of interaction.  We see ourselves as the friendly face of packaging and converting solutions.

Our existing and new customers become our partners and we genuinely enjoy building on these relationships.

We have, thankfully, been able to grow our business, and we could see that customer worldwide in the label and packaging industry needed support more than ever and still do, to ensure they operate as efficiently as possible.

Like many businesses, due to Covid, we had to adapt our approach and adopted new processes to ensure we stay as connected as possible with our customers worldwide.
This has been challenging given the restrictions, of which many are still in place; however, technology and direct contact with our customers helped us stay connected, and we needed to think outside the box to get our customers’ presses installed and running despite restrictions.

After Sales and Customer Support is of the highest priority.   To continue to build on our personalised approach, we needed to strengthen our team and strive to deliver the best possible Global Sales & Support.”

Ryan comments: “During Covid, Edale had spent time focussing on building the team and the facilities to enable us to continue to provide the level of service customers know and expect from us.”