Privacy Policy

INFORMATION COLLECTION AND USE

This is the privacy policy (“Privacy Policy”) that governs how Edale Ltd collects and uses your Personal Data.

Edale Ltd trades under the Edale Ltd brand and is an independently managed company.
Edale’s Partner Company is Canon Production Printing (CPP) and we may share your information with Canon Production Printing Netherlands B.V.; and Canon Production Printing Germany GmbH & Co. KG.
We may also share your information with officially contracted representatives, agents and distributors of Edale Ltd who have the authority to represent Edale in their territory.

Edale Limited takes the protection and privacy of personal data seriously.

This Fair Processing Notice explains how we will use your personal data.

Our contact details
Edale Limited
Unites 1,2 & 3 Lavenham Business Park
Solent Way
Whiteley
Fareham
PO15 7FY

Telephone number: + 44 (0) 1489 569230
Our Data Protection Officer can be emailed at dpo@edale.com
You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office.

INFORMATION WE COLLECT AND WHAT WE USE IT FOR

We collect your personal information when you sign up for more information/request that we contact you/and/or when you use our services:

Edale Limited will not sell, share, transfer or rent the information collected on this site other than as disclosed in this statement.

Your consent to Edale Limited using such information for:

Sending you information about its products [and services and those of its associated companies] by any means including (without limitation) email.
Keeping you informed of new content on the site by way of email alert, or to follow up on the interest you have shown.
We may also share your information with other departments within Edale Limited.
Edale Ltd trades under the Edale Ltd brand and is an independently managed company.
To inform you about other products or services which we think might be of interest to you we may share your information with Edale’s Partner Company, Canon Production Printing (CPP) and Canon Production Printing Netherlands B.V.; Canon Production Printing Germany GmbH & Co. KG.
To inform you about other products or services which we think might be of interest to you we may also share your information with officially contracted representatives, agents and distributors of Edale Ltd who have the authority to represent Edale in their territory for marketing purposes.
Where it is explicitly required by law, your prior consent will be obtained before sending direct marketing. In any event, we will offer you the option to unsubscribe in every communication sent.
If you do not want your information to be used in this way, please see the provision relating to opt-out below.

LEGITIMATE INTEREST

Our legitimate business interests referred to above include: where it is necessary for us to understand our customers in sufficient detail so we can create and publicise new products and services, and offer our customers a better experience.

For example, we perform analytics on this legal basis as they are necessary for provide you with a tailored experience and so that we can improve, maintain and manage our products and services in a way which meets your expectations as a customer.

Compliance with law: We may need a legal basis in order to process your personal data. Our processing is because we either have a contract with you or you wish to obtain a contract with us.

We have a legal obligation to process the data or the processing is a legitimate activity. On occasion, we will seek your consent to process your personal data but you are free to refuse.

DATA CATEGORIES

We may collect, use, store different kinds of personal data about you which we have grouped together in the following data classifications:

Identity data – includes first name, last name, username or similar identifier, title and gender

Contact data – includes billing address, delivery address, email address and telephone numbers
For example, we ask for your email address so that we can send you the information you have requested.
We may also send you communications about relevant product information, you purchased or changes to our terms, conditions, and policies.

To improve your user experience and the overall quality of our Services: Knowing your basic personal details lets us personalize any communications we send to you.

Financial data – includes bank account, payment card details and credit history

DATA RETENTION

Unless a longer retention period or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes for which it was originally collected.

RIGHT TO ERASURE

This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal data where there’s no compelling reason for us to keep it.

You have the right to unsubscribe to marketing at any time. If you do choose to unsubscribe, we will keep your name and email address on a suppression list so that we don’t email you again by accident and this is a legitimate activity for us.

If you are on our suppression list, you will still receive communications that are necessary to the performance of your chosen services, or notifications to avoid you missing deadlines and/or incurring penalties.

We will hold your name, email and phone number to send you marketing information as long as you would like us to do so. If you withdraw your consent, we will hold this data for five years in a suppression list so that we don’t market to you against your wishes.

LOG FILES AND COOKIES

We sometimes may use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to any personally identifiable information.

COOKIE INFORMATION

Cookies are small text files that are stored on your computer when you visit certain web pages. We use cookies to understand what content you are interested in, and to remember you if you return to our site. The table below shows cookies that may be stored on your computer whilst visiting our website.

Please note that the cookies we use can’t harm your computer. We do not store personally identifiable information such as your IP address, your name, address or credit card details in the cookies we use. We also do not share the statistics with anyone.

Our Cookie policy – How we use cookies

To make full use of the content on our website, your computer, tablet or mobile phone will need to accept cookies (and often does so by default), as we can only provide you with certain personalized features on this website by using them.

Our cookies don’t store sensitive information such as payment details. However, if you’d prefer to restrict, block or delete cookies from our website, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s user manual) to change your cookie preferences.

LINKS

This website contains links to other sites. Please be aware that Edale Limited is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

SECURITY

This website uses technological and operational procedures to protect our users’ information. When you submit personal information via the website, this is protected both online and offline.

NOTIFICATION OF CHANGES

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. You will have a choice as to whether or not we use the information in this different manner. We will use information in accordance with the changed privacy policy unless you notify us that you wish to unsubscribe.

OPT-OUT, ERASURE & CONTACT

You may opt-out of receiving information from us by email or request erasure of personal data at any time by sending an email to our data protection.

Our Data Protection Officer can be emailed at dpo@edale.com