{"id":12610,"date":"2023-02-27T14:50:19","date_gmt":"2023-02-27T14:50:19","guid":{"rendered":"https:\/\/edale.com\/?p=12610"},"modified":"2023-03-31T12:15:47","modified_gmt":"2023-03-31T11:15:47","slug":"praktyka-urzad-administracja-3","status":"publish","type":"post","link":"https:\/\/edale.com\/pl\/apprenticeship\/apprenticeship-2024\/apprentice-customer-service-support\/","title":{"rendered":"Wsparcie obs\u0142ugi klienta | 2024"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-0\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-spec style-dark\"  ><div class=\"uncoltable\"><div class=\"uncell single-block-padding style-color-434383-bg has-bg\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h1 class=\"h1 text-uppercase\" ><span>Customer Service Support | 2024<\/span><\/h1><\/div><div class=\"clear\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-0\" data-row=\"script-row-unique-0\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-0\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row has-bg need-focus style-color-xsdn-bg row-container\" id=\"row-unique-1\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-6 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h2 class=\"h4 text-uppercase\" ><span>Job description<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode_text_column\" ><p><strong>Title:<\/strong> Apprentice Customer Service Support [ACS]<br \/>\n<strong>Accountable to:<\/strong> Project Manager<br \/>\n<strong>Close liaison:<\/strong> After Sales\/Service, Project Eng, Sales, Technical and Manufacturing Teams<br \/>\n<strong>Start date:<\/strong> TBC<\/p>\n<\/div><div class=\"divider-wrapper \"  >\n    <hr class=\"unseparator separator-no-padding\"  \/>\n<\/div>\n<div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h2 class=\"h4 text-uppercase\" ><span>Overview<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode_text_column\" ><p>This is an exciting role as you provide a comprehensive service to Edale global customers and actively taking on Customer Service responsibility for installed machines and developing the customer relationship. Promoting a positive customer experience to drive efficiencies &amp; improve revenue sales.<\/p>\n<\/div><div class=\"divider-wrapper \"  >\n    <hr class=\"unseparator separator-no-padding\"  \/>\n<\/div>\n<div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h2 class=\"h4 text-uppercase\" ><span>Key Duties &amp; Responsibilities<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode-wrapper uncode-list\" >\n<ul class=\"icons\">\n<li><i class=\"fa fa-arrow-right-thick text-accent-color\"><\/i>Take &#8216;ownership&#8217; of support requests, ensuring appropriate and timely customer response.<\/li>\n<li><i class=\"fa fa-arrow-right-thick text-accent-color\"><\/i>Strengthen existing customer relationships to capitalise on new opportunities where possible.<\/li>\n<li><i class=\"fa fa-arrow-right-thick text-accent-color\"><\/i>Identify and capture additional revenue opportunities, specifically recurring revenue.<\/li>\n<li><i class=\"fa fa-arrow-right-thick text-accent-color\"><\/i>Continually develop Customer Service role to actively identify and work to maximise effectiveness as a key member of the service team.<\/li>\n<li><i class=\"fa fa-arrow-right-thick text-accent-color\"><\/i>To be the main point of contact for customers requesting after sales support, deciding the most effective response and allocation of tasks as necessary to the most appropriate colleague(s).<\/li>\n<li><i class=\"fa fa-arrow-right-thick text-accent-color\"><\/i>Manage the service engineer schedule &#8211; with the support of the Technical Services Manager assign tasks to the most suitable and available resource.<\/li>\n<li><i class=\"fa fa-arrow-right-thick text-accent-color\"><\/i>Liaise with all Edale departments, following defined processes to ensure an overall positive customer experience.<\/li>\n<li><i class=\"fa fa-arrow-right-thick text-accent-color\"><\/i>OTHER DUTIES MAY INCLUDE: Suggest process and documentation improvements and assist in the development of such knowledge base articles in order to further enhance the effectiveness of the business;<\/li>\n<li><i class=\"fa fa-arrow-right-thick text-accent-color\"><\/i>perform any other task as may be reasonably required and consistent with the duties of the post holder.<\/li>\n<li><i class=\"fa fa-arrow-right-thick text-accent-color\"><\/i>Attend customer sites, exhibitions and promotional events in support of Edale service and sales &amp; marketing when required<\/li>\n<li><i class=\"fa fa-arrow-right-thick text-accent-color\"><\/i>Actively identify the need for additional spare parts, equipment, upgrades, or service contracts where possible;<\/li>\n<\/ul>\n<\/div><div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode-wrapper uncode-list\" ><\/div><div class=\"divider-wrapper \"  >\n    <hr class=\"unseparator separator-no-padding\"  \/>\n<\/div>\n<div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h2 class=\"h4 text-uppercase\" ><span>Performance Management:<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode_text_column\" ><p>The applicant will be performance managed through a set of dedicated milestones in conjunction with business and college expectations. This will include, but is not limited to, meeting college deadlines for coursework and adhering to company policy and procedure whilst diligently completing all necessary documents to a high standard.<\/p>\n<p>The performance of the Apprentice Customer Service Support will be tied into the wider departmental KPI\u2019s and therefore will be entitled to any departmental bonuses or reward schemes.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-6 single-internal-gutter\"><div class=\"uncol style-light sticky-element sticky-sidebar\"  ><div class=\"uncoltable\"><div class=\"uncell single-block-padding style-color-gyho-bg has-bg\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h3 class=\"h4 font-weight-700 text-uppercase\" ><span>Apply Today<\/span><\/h3><\/div><div class=\"clear\"><\/div><\/div><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar 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